1. Information we collect
We collect information needed to provide the CallPulse service and to improve your experience.
- Account data such as name, email, company, and billing details.
- Call content and metadata you upload for analysis.
- Usage data like feature interactions and device information.
- Cookie and analytics data for performance and security.
2. How we use information
We use your information to deliver the service, operate the platform, and communicate with you.
- Provide QA scores, transcripts, and insights.
- Maintain security, prevent abuse, and troubleshoot issues.
- Send service updates, onboarding, and support responses.
- Improve features and train internal analytics models.
3. How we share information
We do not sell your personal information. We may share it with:
- Trusted service providers who process data on our behalf.
- Legal or regulatory authorities when required by law.
- Business partners if you connect third-party integrations.
4. Data retention
We retain data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion through support.
5. Security
We implement technical and organizational measures to protect data, but no system is completely secure. Please use strong passwords and keep your credentials confidential.
6. Your choices
You can manage your data and communications in several ways.
- Access, update, or delete your account information.
- Opt out of non-essential marketing communications.
- Request a copy of your data by contacting support.
7. International transfers
If you access CallPulse from outside the country where we operate, your data may be transferred across borders with appropriate safeguards.
8. Contact us
For questions about this policy or your data, contact us at contact@qualiabits.com.